bug reporting

What does our bug reporting does?

This is our disclosure program where we make every single effort to keep all of our critical issues/threats reporting a priority for our internal dev and security team

What to do if you find a bug?

Once you come across any bug, will work to find the best possible solution by integrating with the secutity solutions team. If you think or see, any vulnerability mistake, You are free to share it right away to our team.

How will you report a bug?

  • To report a bug you first need to sign up using your phone number and with your registered email ID from our website itself
  • Make assure the details through which you have signed up are working well and are reachable on the mobile that you have registered with us.
  • When you create your account, you should use and report us here in the way mentioned below:
    • Username@domain.com
    • (Your email ID must be valid)
    • All the reporting participants will be strictly bound by our Shuppple Terms and Closure.

Responsible Disclosure

The bug that is identified by you, must be straight away reported to our Team by sending us an email through your registered email address to support@shupple.com with all the major official contents and in the required format as given below:
Subject: Bug Report: <Vulnerability Category> - <Bug Reporter FullName>

Email body:
  • Bug/Vulnerability Information:
    • Name of Bug/Vulnerability:
    • Bug/Vulnerability Category:
    • Description:
      • _Vulnerable Instances:
      • Steps to Reproduce:
      • Proof of Concept:
      • Impact:
      • Recommendation:
  • Bug Reporter details:
    • Full Name:
    • Email Address:
    • Mobile Number:
    • Any Publicly Identifiable profile:

Note: For <Bug/Vulnerability Category> in subject line, please add subject line with "Bug Report". Our Shupple security Team will review your reporting and will get back to you shortly within 7 working days.